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Last updated : 12/06/026
At Purr Kingdom, we want you and your cat to be happy with your purchase.
If you are not fully satisfied with your order, you may request a return within 30 days of receiving your item.
To be eligible for a return, your item must be:
We reserve the right to refuse returns that do not meet these conditions.
Return shipping costs are the responsibility of the customer.
We recommend using a tracked shipping service, as we cannot guarantee that we will receive your returned item.
To start a return, please contact us at:
Please include:
Once your return request is approved, we will provide you with the return instructions.
Please do not send your item back before contacting us first.
Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved.
If approved, your refund will be processed to your original payment method.
Please allow a few business days for your bank or payment provider to process the refund.
If your item arrives damaged, faulty, or incorrect, please contact us within 48 hours of receiving your order at:
Please include your order number and clear photos of the item and packaging.
We will review the issue and offer a suitable solution, such as a replacement or refund where appropriate.
We may not accept returns for items that have been heavily used, damaged by the customer, or returned without prior approval.